Shipping & Returns
SHIPPING INFORMATION
For domestic shipping, we use JNE service, which you can choose the types of service according to your needs. It takes about 1-2 working days to ship around Jakarta and 2-5 working days to other cities in Indonesia.
- We do not guarantee all goods will be received on regular time, since there might be some problems happened such as the address cannot be found or there are no receiver on the destination address at the time goods are arrived), but we will make sure all goods will be arrive to your destination address, if you find problem on the delivery process, you can directly contact us.
- Please understand that we cannot be responsible for delay caused by courier service.
- Your order will only be processed according to our shipping schedule displayed below.
- We do not ship on Sunday and public holiday
- Please allow 2 days to ship your order after payment confirmation. We take one day for payment checking and we will ship your order after payment checking is complete on the next day.(Please see our shipping schedules stated on our next paragraph).
- We will deliver your purchased item(s) once we have received invoiced full amount transfer. Please note that we are unable to ship if problems occurred regarding the payment.
- You will be sent an email confirmation once your order has been shipped.
SHIPPING SCHEDULE
We aim to deliver all domestic and international standard orders in the timescales shown in the below table.
|
Payment Confirmation on |
We check your payment & do quality control |
Order will be shipped on |
|
MONDAY |
TUESDAY |
WEDNESDAY |
|
TUESDAY |
TUESDAY |
THURSDAY |
|
WEDNESDAY |
THURSDAY |
FRIDAY |
|
THURSDAY |
FRIDAY |
SATURDAY |
|
FRIDAY |
SATURDAY |
MONDAY |
|
SATURDAY |
MONDAY |
MONDAY |
|
SUNDAY |
MONDAY |
TUESDAY |
JAKARTA AREA: Estimated delivery times: 1-3 working days after shipment.
OTHER CITIES IN INDONESIA: Estimated delivery times: 1-5 working days after shipment, depend on services type. Delay might occur during public holidays.
SHIPPING RULES & RESTRICTIONS
Please kindly understand that some order can’t be delivered on time due to incomplete address, misspelled address or no recipient at the address. However, if there is any problem regarding to this issue, we will be glad to help you.
Please kindly understand that your orders are shipped by other courier service. Therefore, it is possible that some delay or shipping problems might happen out of our control. If this case happens, we will be glad to help you until you receive your order.